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Il est possible que certains problèmes affectant un petit pourcentage de marchands ou n'ayant pas encore été détectés ne soient pas indiqués ici.
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Some issues affecting a small percentage of merchants or not yet detected may not be listed here.
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Uptime over the past 90 days. View historical uptime.
Paiements e-commerce Operational
Paiements en magasin Nexo Operational
Paiements en magasin proxypoint Operational
Paiements en magasin Magellan Operational
Backoffice Payplug Operational
Moyens de paiements alternatifs Operational
Reversement / Settlement Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 18, 2026

Incident plateforme de paiement / Payment platform incident / Incidente della piattaforma di pagamento
Postmortem - Read details
Sep 18, 09:55 CEST
Resolved - This incident has been resolved.
Sep 18, 09:07 CEST
Monitoring - TSR-3752
- Début / Start : 17/09/2026 19:08 CEST
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production Processing
- Responsabilité / Responsibility : Externe / External
- Priorité / Priority : P1

FR
Le retour arrière (rollback) chez notre hébergeur réseau est finalisé et le service est désormais pleinement rétabli. Nos équipes maintiennent une surveillance attentive pour s'assurer de la stabilité globale de la plateforme.

EN
The rollback at our network hosting provider has been completed and service is now fully restored. Our teams continue to closely monitor the system to ensure the overall stability of the platform.

IT
Il ripristino della versione precedente (rollback) presso il nostro fornitore di hosting di rete è stato completato e il servizio è ora pienamente ripristinato. I nostri team mantengono un attento monitoraggio per garantire la stabilità globale della piattaforma.
Sep 17, 20:38 CEST
Identified - FR
Le retour arrière (rollback) chez notre hébergeur réseau est toujours en cours d'exécution. Nous vous tiendrons informés dès le service est rétabli.
Veuillez nous excuser pour la gêne occasionnée.


EN
The rollback at our network hosting provider is still in progress. We will keep you updated as soon as service is fully restored.
We sincerely apologize for any inconvenience caused.

IT
Il ripristino della versione precedente (rollback) presso il nostro fornitore di hosting di rete è ancora in corso. Vi terremo aggiornati non appena il servizio sarà completamente ripristinato.
Ci scusiamo sinceramente per il disagio arrecato.
Sep 17, 20:25 CEST
Update - - Début / Start : 17/09/2026 19:08 CEST
- Fin / End : En cours / Ongoing
- Catégorie / Category : Production Processing
- Responsabilité / Responsibility : Externe / External
- Priorité / Priority : P1

FR
L'origine de l'incident a été identifiée : il s'agit d'un problème réseau chez l'un de nos hébergeurs externes. Un rollback est en cours de leur côté, le service devrait être rétabli très rapidement.
Nous vous tiendrons informés.


EN
The root cause of the incident has been identified: it is related to a network issue at one of our external hosting providers. A rollback is currently underway on their end, and service should be restored very shortly.
We will keep you updated.
Sep 17, 20:03 CEST
Update - FR
Les investigations sont toujours en cours.
Nous reviendrons vers vous dans les meilleurs délais .


EN
Investigations are still ongoing.
We'll get back to you as soon as possible.
Sep 17, 19:39 CEST
Investigating - FR

Nous avons identifié des difficultés sur les paiements en ligne et en magasins depuis 19h03.
L'incident est en cours d'analyse.

EN

We have identified issues affecting online and in-store payments since 7:03 PM (CEST).
An investigation is in progress.

IT

Abbiamo identificato delle difficoltà nei pagamenti online e nei punti vendita dalle ore 19:03.
L'incidente è in fase di analisi.
Sep 17, 19:14 CEST

Sep 17, 2026

Incident Shopify / Shopify incident / Incidente Shopify
Resolved - TSR-3748
- Début / Start / Inizio : 17/09/2026 10h05 CEST.
- Fin / End /fine : 17/09/2026 10h20 CEST.
- Catégorie / Category / Categoria: Production Processing.
- Responsabilité / Responsibility / Responsabilità : Externe / External /Esterna
- Priorité / Priority / Priorità: P2.

FR
L'incident est d'origine externe et est désormais terminé.

EN
The incident was caused by an external issue and has now been resolved.

IT
L'incidente è di origine esterna ed è ormai terminato.
Sep 17, 10:43 CEST
Monitoring - FR
Le traffic revient à la normale depuis 10h20.

EN
Traffic has been back to normal since 10:20 am.

IT
Il traffico è tornato alla normalità dalle ore 10:20.
Sep 17, 10:24 CEST
Investigating - FR
Nous avons identifié des difficultés sur le moyen de paiement Shopify.
L'incident est en cours d'analyse.

EN
We have identified issues affecting payments using the Shopify payment method.
Investigation is in progress.

IT
Abbiamo identificato delle difficoltà con il metodo di pagamento Shopify.
L'incidente è in fase di analisi.
Sep 17, 10:18 CEST

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

Incident Portail / Portail unavailable / Portail Indisponibile
Postmortem - Read details
Sep 17, 16:25 CEST
Resolved - This incident has been resolved.
Sep 10, 13:45 CEST
Monitoring - TSR-3710
- Début / Start / Inizio : 10/09/2026 12h17 CEST.
- Fin / End /fine : 10/09/2026 12h44 CEST.
- Catégorie / Category / Categoria: Production Portail.
- Responsabilité / Responsibility / Responsabilità : Payplug
- Priorité / Priority / Priorità: P2.

FR
L'incident est maintenant résolu et le service est rétabli.
Nous continuons à surveiller la reprise du service.

EN
Incident is now resolved and service restored.
Service recovery is still under monitoring.

IT
L'incidente è stato risolto e il servizio è stato ripristinato.
Continuiamo a monitorare la ripresa del servizio.
Sep 10, 12:46 CEST
Investigating - FR
Nous avons identifié un problème de connexion sur notre Portail.
Aucun impact sur les paiements n'est identifié.
L'incident est en cours d'analyse.

EN
We have identified a connection issue on our Portal.
No impact on the processing.
An investigation is in progress.

IT
Abbiamo individuato un problema di connessione al nostro portale.
Nessun impatto è stato identificato sulle transazioni.
L'incidente è in fase di analisi.
Sep 10, 12:29 CEST

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

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