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Il est possible que certains problèmes affectant un petit pourcentage de marchands ou n'ayant pas encore été détectés ne soient pas indiqués ici.
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Some issues affecting a small percentage of merchants or not yet detected may not be listed here.
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API de Paiement | Payment API ? Operational
Portail | Portal Operational
Virements | Bank transfer Operational
Demande de paiement | Payment request Operational
Paiement en magasin Operational
Environnement de test SANDBOX ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
API
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Page de paiement
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Apr 23, 2025

No incidents reported today.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Postmortem - Read details
Apr 17, 09:52 CEST
Resolved - This incident has been resolved.
Apr 17, 09:46 CEST
Update - TSR-1610
- Début / Start / Inizio : 07/04/2025
- Fin / End /fine : En cours / Ongoing / In corso.
- Catégorie / Category / Categoria: Production - Processing.
- Responsabilité / Responsibility / Responsabilità : Payplug.
- Priorité / Priority / Priorità: P2.

FR
Les paiements en magasins débités à tort ont été annulés. Vos clients verront donc le remboursement de ces paiements sur leur compte à partir du 15 avril 2025, en fonction des délais interbancaires.

EN
The in-store payments that were wrongly debited have been cancelled. Your customers will therefore see the refunds of these payments on their bank accounts starting from April 15, 2025, depending on interbank processing times.

IT
I pagamenti effettuati nei negozi addebitati per errore sono stati annullati. I vostri clienti vedranno quindi il rimborso di tali pagamenti sul loro conto bancario a partire dal 15 aprile 2025, in base ai tempi di elaborazione interbancaria.

Apr 14, 17:54 CEST
Monitoring - FR
Les paiements en magasins débités à tort vont être annulés au plus tard le 15 avril 2025. Vos clients verront donc le remboursement de ces paiements sur leur compte au plus tard le 16 avril 2025.

EN
In-store payments that were wrongly debited will be canceled by April 15th, 2025, at the latest. Your customers will therefore see the refunds for these payments on their account no later than April 16th, 2025.

IT
I pagamenti effettuati nei negozi addebitati erroneamente saranno annullati entro e non oltre il 15 aprile 2025. I vostri clienti vedranno quindi il rimborso di tali pagamenti sul loro conto entro e non oltre il 16 aprile 2025.

Apr 11, 14:26 CEST
Identified - FR
Certains paiements en magasin réalisés sur des terminaux PAX (protocole Nexo) ont été débités deux fois à vos clients porteurs de carte. Il s’agit pour la plupart de paiements réalisés le 7 avril. L’anomalie a été rapidement identifiée et un correctif est en cours.
- Les marchands concernés seront contactés directement.
- Tous les doublons seront automatiquement annulés.
- Les remboursements seront effectués sans action requise de votre part ni des clients.
- La régularisation sera visible sur les comptes des porteurs sous peu.

EN
Some in-store payments made via PAX terminals (NEXO protocol) were charged twice to your cardholder clients. Most of these duplicate transactions occurred on April 7th. The issue was quickly identified, and a fix is currently being implemented.
- Affected merchants will be contacted directly.
- All duplicate charges will be automatically canceled.
- Refunds will be processed without any action required from you or your clients.
- The adjustments will soon be visible on the cardholders’ accounts.

IT
Alcuni pagamenti effettuati in negozio su terminali PAX (protocollo Nexo) potrebbero essere stati addebitati due volte ai vostri clienti. La maggior parte dei pagamenti sono stati effettuati il 7 aprile. L'anomalia è stata identificata e stiamo procedendo con la correzione.
- Gli esercenti interessati saranno contattati direttamente.
- Tutti i doppi addebiti verranno automaticamente cancellati.
- I rimborsi saranno effettuati senza alcuna azione da parte vostra o dei clienti.
- La regolarizzazione sarà visibile sui conti corrente dei clienti a breve.

Apr 10, 14:25 CEST
Apr 16, 2025
Postmortem - Read details
Apr 17, 10:59 CEST
Resolved - TSR-1572
- Début / Start / Inizio : 01/04/2025.
- Fin / End /fine : 15/04/2025.
- Catégorie / Category / Categoria: Production - Invoice
- Responsabilité / Responsibility / Responsabilità : Payplug


FR
Les factures de mars ont été bien été prélevées hier.

EN
The March invoices were successfully debited yesterday.

IT
Le fatture di marzo sono state correttamente addebitate ieri.

Apr 16, 17:15 CEST
Monitoring - TSR-1572
- Début / Start / Inizio : 01/04/2025.
- Fin / End /fine : En cours / Ongoing / In corso.
- Catégorie / Category / Categoria: Production - Invoice
- Responsabilité / Responsibility / Responsabilità : Payplug


FR
Les factures de mars ont été relancées ce matin. Les prélèvements seront effectifs d'ici 24h

EN
The March invoices were followed up this morning. The direct debits will be processed within 24 hours.

IT
Le fatture di marzo sono state sollecitate questa mattina. Gli addebiti diretti saranno effettuati entro 24 ore.

Apr 14, 14:59 CEST
Identified - FR
Les factures de mars n'ont pas été prélevées le 1er avril. Elles devraient être prélevées dans les prochains jours sans action de votre part.

EN
March invoices were not collected on April the 1st. These invoices should be collected in the next few days without any action required on your part.

IT
Le fatture di marzo non sono state addebitate il primo aprile. Esse saranno addebitate automaticamente nei prossimi giorni.

Apr 9, 14:51 CEST
Apr 15, 2025

No incidents reported.

Apr 14, 2025
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025
Apr 10, 2025
Apr 9, 2025