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Il est possible que certains problèmes affectant un petit pourcentage de marchands ou n'ayant pas encore été détectés ne soient pas indiqués ici.
Vous avez des difficultés ? Contacter l’assistance

Some issues affecting a small percentage of merchants or not yet detected may not be listed here.
Having trouble ? Contact support

Paiements e-commerce Operational
Paiements en magasin Nexo Operational
Paiements en magasin proxypoint Operational
Paiements en magasin Magellan Operational
Backoffice Payplug Operational
Moyens de paiements alternatifs Operational
Reversement / Settlement Operational
Operational
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Partial Outage
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Maintenance
Major outage
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

MAINTENANCE - Intervention exceptionnelle dans la nuit du 25 au 26/10 / Exceptional intervention overnight Oct 25-26 / Intervento straordinario nella notte tra il 25 e il 26/10 Oct 26, 2026 03:30-03:31 CET

FR
Cher client,

Nos équipes vont mener une intervention technique exceptionnelle sur notre plateforme dans la nuit du dimanche 25 au lundi 26/10/2026, à 3h30 du matin.

Cette intervention entraînera une interruption de l'ensemble de nos services pendant environ 30 secondes. Les transactions initiées pendant cette courte période seront refusées.

Si vous constatez le moindre problème suite à cette intervention, n'hésitez pas à contacter notre équipe d'astreinte.

Cordialement


EN
Dear Customer,

Our teams will carry out an exceptional technical intervention on our platform overnight from Sunday, October 25 to Monday, October 26, 2026, at 3:30 AM.

This intervention will result in an interruption of all our services for approximately 30 seconds. Transactions initiated during this short window will be declined.

If you experience any issues following this intervention, please do not hesitate to contact our on-call team.

Best regards,


IT
Gentile cliente,

I nostri team effettueranno un intervento tecnico straordinario sulla nostra piattaforma nella notte tra domenica 25 e lunedì 26/10/2026, alle ore 3:30.

Questo intervento comporterà un'interruzione di tutti i nostri servizi per circa 30 secondi. Le transazioni avviate durante questo breve intervallo saranno rifiutate.

In caso di qualsiasi problema riscontrato a seguito di questo intervento, non esitate a contattare il nostro team di reperibilità.

Cordiali saluti,

Posted on Oct 23, 2026 - 14:09 CEST

Oct 24, 2026

No incidents reported today.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

Resolved - This incident has been resolved.
Oct 13, 09:10 CEST
Monitoring - FR
Le correctif a été déployé par le prestataire.
Le problème ne devrait plus se reproduire.
Nous continuons de monitorer le service.

EN
The fix has been deployed by the service provider.
The issue should no longer occur.
We continue to monitor the service.

IT
La correzione è stata implementata dal fornitore.
Il problema non dovrebbe più ripresentarsi.
Continuiamo a monitorare il servizio.

Oct 12, 18:49 CEST
Identified - FR
L'origine du problème a été identifiée.
Un correctif est en cours de préparation par le prestataire.
Nous vous tiendrons informés de l’évolution dès que de nouvelles informations seront disponibles.

EN
The root cause has been identified.
A fix is being prepared by the service provider.
We will keep you informed of any developments as soon as further information becomes available.

IT
L'origine del problema è stata identificata.
Il fornitore sta preparando una correzione.
Vi terremo informati sugli sviluppi non appena saranno disponibili nuove informazioni.

Oct 12, 17:05 CEST
Investigating - FR
Nous avons identifié des difficultés sur la plateforme de paiement qui concerne les transactions Oney qui tombent en 5001.
Après analyse, il apparaît que l’incident est externe à notre plateforme.
Nous vous tiendrons informés de l’évolution dès que de nouvelles informations seront disponibles.

EN
We have identified an issue affecting the payment platform, with Oney transactions returning a 5001 error code.
Following our investigation, the incident appears to be external to our platform.
We will keep you informed of any developments as soon as further information becomes available.

IT
Abbiamo riscontrato delle anomalie sulla piattaforma di pagamento che interessano le transazioni Oney, le quali restituiscono un errore 5001.
Dopo le analisi, è emerso che l'incidente è di origine esterna alla nostra piattaforma.
Vi terremo informati sugli sviluppi non appena saranno disponibili nuove informazioni.

Oct 12, 16:56 CEST

Oct 12, 2026

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.