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Il est possible que certains problèmes affectant un petit pourcentage de marchands ou n'ayant pas encore été détectés ne soient pas indiqués ici.
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Some issues affecting a small percentage of merchants or not yet detected may not be listed here.
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Uptime over the past 90 days. View historical uptime.
Paiements e-commerce Operational
90 days ago
99.84 % uptime
Today
Paiements en magasin Nexo Operational
90 days ago
100.0 % uptime
Today
Paiements en magasin proxypoint Operational
90 days ago
100.0 % uptime
Today
Paiements en magasin Magellan Operational
90 days ago
100.0 % uptime
Today
Backoffice Payplug Operational
90 days ago
99.76 % uptime
Today
Moyens de paiements alternatifs Operational
90 days ago
100.0 % uptime
Today
Reversement / Settlement Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
API
Fetching
Page de paiement
Fetching
Feb 26, 2026

No incidents reported today.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026
EXTERNE - Dysfonctionnements en cours concernant l'authentification 3-D Secure
Postmortem - Read details
Feb 23, 10:12 CET
Resolved - EXTERNE - Dysfonctionnements en cours concernant l'authentification 3-D Secure (9:00CET - 15:00 CET)


FR
L'incident est maintenant résolu et le service est rétabli.
Nous continuons à surveiller la reprise du service.

EN
Incident is now resolved and service restored.
Service recovery is still under monitoring.

IT
L'incidente è stato risolto e il servizio è stato ripristinato.
Continuiamo a monitorare la ripresa del servizio.
Feb 21, 15:52 CET
Update - L'incident externe est toujours en cours. Nous vous tiendrons informés en cas de changements.

---------------
The incident is still ongoing. We'll keep you updated in case of any changes.
Feb 21, 13:26 CET
Monitoring - Bonjour,
Des perturbations sont en cours depuis 8h00 ce jour concernant l’authentification 3-D Secure.
Cet incident externe à notre plateforme concerne les porteurs de carte Crédit agricole.
Nous vous tiendrons informés lorsque l’incident sera résolu.

--------------
In Italian:

Buongiorno,
Ci sono delle perturbazioni in corso dalle 9:00 di oggi riguardanti l'autenticazione 3-D Secure.
Sono principalmente i titolari delle carte MasterCard ad essere interessati.
Questo incidente, esterno alla nostra piattaforma, riguarda circa il 30 al 50% delle richieste di autenticazione 3-D Secure.
Vi terremo informati non appena l'incidente sarà risolto.


--------------
In English :

Hello,

Disruptions are ongoing since 8:00AM this day regarding 3D-Secure authentication.
This incident is external from our platform.
Crédit Agricole's cardholders are mainly impacted.
We'll keep you updated as soon as the incident is resolved.
Feb 21, 09:39 CET
Feb 20, 2026

No incidents reported.

Feb 19, 2026
INCIDENT PROCESSING | Perturbations plateforme de paiement / Payment platform disruptions
Postmortem - Read details
Feb 20, 14:54 CET
Resolved - This incident has been resolved.
Feb 19, 17:19 CET
Monitoring - FR
L'incident est maintenant résolu et le service est rétabli.
Nous continuons à surveiller la reprise du service.

EN
Incident is now resolved and service restored.
Service recovery is still under monitoring.
Feb 19, 11:25 CET
Identified - FR
Nous avons identifié des difficultés sur la plateforme de paiement.
Les transactions concernées sont exclusivement celles traitées via Crédit Agricole.
Les premières analyses indiquent que l’origine de l’incident est externe à notre plateforme.

EN
We have identified ongoing difficulties on the payment platform.
The impacted transactions are limited to those processed via Crédit Agricole.
Initial investigations indicate that the root cause of the incident is external to our platform.
Feb 19, 10:59 CET
Feb 18, 2026
Portail Payplug
Postmortem - Read details
Feb 18, 16:06 CET
Resolved - This incident has been resolved.
Feb 18, 15:32 CET
Monitoring - TSR-2951
- Début / Start / Inizio : 17/02/2026 16h CET
- Fin / End /fine : 17/02/2026 18h52 CET
- Catégorie / Category / Categoria: Production Portail.
- Responsabilité / Responsibility / Responsabilità : Payplug.
- Priorité / Priority / Priorità: P1.

FR
La situation est revenue à la normale suite au déploiement d'un correctif.
Nous continuons de monitorer le service.

EN
The situation has returned to normal following the deployment of a fix.
We are continuing to monitor the service.

IT
La situazione è tornata alla normalità a seguito del rilascio di una correzione.
Continuiamo a monitorare il servizio.
Feb 18, 08:23 CET
Investigating - FR
Nous avons identifié des difficultés sur le Portail Payplug.
L'incident est en cours d'analyse.

EN
We have identified issues with the Payplug Poral.
Investigation is in progress.

IT
Abbiamo identificato delle difficoltà con il portale di Payplug.
L'incidente è in fase di analisi.
Feb 17, 17:11 CET
Feb 17, 2026
Feb 16, 2026
Portail Payplug
Postmortem - Read details
Feb 18, 16:05 CET
Resolved - This incident has been resolved.
Feb 16, 17:11 CET
Monitoring - TSR-2951
- Début / Start / Inizio : 16/02/2026 15h18 CET
- Fin / End /fine : 16/02/2026 16h59 CET
- Catégorie / Category / Categoria: Production Portail.
- Responsabilité / Responsibility / Responsabilità : A confirmer / To be confirmed / Da confermare.
- Priorité / Priority / Priorità: P2.

FR
La situation revient progressivement à la normale depuis 16h59.
Nous continuons de monitorer le service.

EN
The situation has been gradually returning to normal since 4:59pm.
We continue to monitor the service.

IT
La situazione sta tornando progressivamente alla normalità dalle 16:59.
Continuiamo a monitorare il servizio.
Feb 16, 17:05 CET
Update - TSR-2951
- Début / Start / Inizio : 16/02/2026 15h18 CET
- Fin / End /fine : En cours / Ongoing / In corso.
- Catégorie / Category / Categoria: Production Portail.
- Responsabilité / Responsibility / Responsabilità : A confirmer / To be confirmed / Da confermare.
- Priorité / Priority / Priorità: P2.

FR
Les demandes de retraits et l'accès au Portail sont actuellement pertubés.
Des soucis de déconnexions et des messages d'erreurs peuvent apparaître.
Nous travaillons à rétablir le service dès que possible.

EN
Transfer requests and access to the Portal are currently disrupted.
Users may experience unexpected logouts and error messages.
We are working to restore the service as soon as possible.

IT
Le richieste di prelievo e l’accesso al Portale sono attualmente disturbati.
Possono verificarsi disconnessioni e messaggi di errore.
Stiamo lavorando per ripristinare il servizio il prima possibile.
Feb 16, 16:53 CET
Update - TSR-2951
- Début / Start / Inizio : 16/02/2026 15h18 CET
- Fin / End /fine : En cours / Ongoing / In corso.
- Catégorie / Category / Categoria: Production Portail.
- Responsabilité / Responsibility / Responsabilità : A confirmer / To be confirmed / Da confermare.
- Priorité / Priority / Priorità: P2.

FR
Les investigations sont toujours en cours.
Nous reviendrons vers vous dans 15 minutes.

EN
Investigations are still ongoing.
We'll get back to you in 15 minutes.

IT
Le indagini sono ancora in corso.
Ti contatteremo entro 15 minuti.
Feb 16, 16:40 CET
Identified - FR
Les investigations sont toujours en cours.
Nous reviendrons vers vous dans 15 minutes.

EN
Investigations are still ongoing.
We'll get back to you in 15 minutes.

IT
Le indagini sono ancora in corso.
Ti contatteremo entro 15 minuti.
Feb 16, 16:25 CET
Update - FR
Les investigations sont toujours en cours.
Nous reviendrons vers vous dans 15 minutes.

EN
Investigations are still ongoing.
We'll get back to you in 15 minutes.

IT
Le indagini sono ancora in corso.
Ti contatteremo entro 15 minuti.
Feb 16, 16:10 CET
Investigating - FR
Nous avons identifié des difficultés sur le Portail Payplug.
L'incident est en cours d'analyse.

EN
We have identified issues with the Payplug Poral.
Investigation is in progress.

IT
Abbiamo identificato delle difficoltà con il portale di Payplug.
L'incidente è in fase di analisi.
Feb 16, 15:58 CET
Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

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